{ "id": 7769, "date": "2024-09-06T17:27:13", "date_gmt": "2024-09-06T17:27:13", "guid": { "rendered": "https:\/\/distribucionarc.com\/?page_id=7769" }, "modified": "2025-04-26T12:14:32", "modified_gmt": "2025-04-26T10:14:32", "slug": "technical-service", "status": "publish", "type": "page", "link": "https:\/\/www.distribucionarc.com\/en\/servicio-tecnico\/", "title": { "rendered": "ARC Technical Service" }, "content": { "rendered": "
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ARC technical service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Arc Distribution is the distributor and manufacturer of industrial machinery for the food sector, providing worldwide technical support.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

USA<\/h3>

Technical service in the United States USA (USA)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tCheck the status with technical support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"\"<\/figure>

Latin America<\/h3>

Technical support in Latin America<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/a><\/figure>

Europe<\/a><\/h3>

Check the Technical Support available in your country the European Union<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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ARC Distribution offers worldwide technical support for filling and food processing machinery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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In\u00a0ARC Distribution<\/strong>, we provide\u00a0worldwide technical support<\/strong>\u00a0for\u00a0ARC Distribution customers<\/strong>\u00a0or those who hire our\u00a0preventive maintenance<\/strong>We cover five continents and offer assistance in countries such as\u00a0USA<\/strong>,\u00a0Argentina<\/strong>,\u00a0Brazil<\/strong>,\u00a0Spain<\/strong>,\u00a0France<\/strong>, and many more.<\/p>

Our service includes the\u00a0preventive maintenance<\/strong>\u00a0of\u00a0filling machines<\/strong>\u00a0for the\u00a0packaging industry<\/strong>, as\u00a0automatic liquid fillers<\/strong>\u00a0and\u00a0weight filling machines<\/strong>, essential in beverage and packaged product factories. We also support machinery in the\u00a0food industry<\/strong>, as\u00a0industrial cutting equipment<\/strong>\u00a0and\u00a0mixers<\/strong>\u00a0for food production.<\/p>

In addition, we cover\u00a0Other machines related to these sectors<\/strong>, including equipment for\u00a0restaurants<\/strong>\u00a0and\u00a0hotels<\/strong>, as\u00a0industrial ovens<\/strong>,\u00a0deep fryers<\/strong>, and\u00a0refrigeration equipment<\/strong>, ensuring optimal operation.<\/p>

This service is available exclusively for those who are\u00a0ARC Distribution customers<\/strong>\u00a0or hire the\u00a0preventive maintenance<\/strong>. To receive assistance, select your\u00a0continent<\/strong>, then his\u00a0country<\/strong>, and check availability in your\u00a0city<\/strong>.<\/p>

Trust in\u00a0ARC Distribution<\/strong>\u00a0to keep your machinery in top condition, whether in the food, packaging, catering or hotel industry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich companies can benefit from our technical service?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our\u00a0technical service<\/strong>\u00a0It is available to a wide range of companies operating in the following sectors:<\/p>

  • Restaurants<\/strong>\u00a0and\u00a0bars<\/strong>\u00a0who need to keep their kitchen equipment, such as ovens, fryers and grills, in optimal condition.<\/li>
  • Industrial food production companies<\/strong>, which require the correct operation of food processing machines such as mixers, cutters and stuffers.<\/li>
  • Bottling and packaging companies<\/strong>, which depend on machinery such as\u00a0automatic liquid fillers<\/strong>,\u00a0weight filling machines<\/strong>, and\u00a0Sealers<\/strong>\u00a0to ensure efficiency in their production lines.<\/li>
  • Hotels and catering services<\/strong>, which use industrial equipment for food preparation and preservation.<\/li>
  • Pharmaceutical production plants<\/strong>\u00a0and\u00a0cosmetics<\/strong>, which require specialized machines for packaging products.<\/li>
  • Supermarkets<\/strong>\u00a0and\u00a0convenience stores<\/strong>\u00a0that operate refrigeration and freezing equipment.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I get technical support from ARC Distribution?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

    In\u00a0ARC Distribution<\/strong>We offer technical support mainly to:<\/p>

    • Companies that buy our own brand ARC machines<\/strong>These companies have direct access to our network of specialized technicians and can enjoy our complete technical service.<\/li>
    • In specific cases, we also provide support to\u00a0Companies that hire preventive maintenance<\/strong>\u00a0of their machines, even if they have not purchased ARC equipment. However, the service is generally available\u00a0Reserved for companies that buy machines<\/strong>\u00a0of our own brand\u00a0ARC<\/strong>This ensures that we can offer a high-quality, expert service. For other teams, it would be impossible to offer the same level of support.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of technical support does ARC Distribution offer?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

      We have\u00a0Two types of technical support<\/strong>\u00a0to ensure your company has an adequate solution:<\/p>

      • On-site technical support<\/strong>: A specialist technician travels to your premises to physically assess and repair the machine on site. This is ideal for urgent or complex issues that require direct intervention.<\/li>
      • Support with machine collection<\/strong>: If the repair cannot be carried out on site, we collect the defective machine and, if possible, provide a\u00a0replacement machine<\/strong>\u00a0so you can continue working while the repair is carried out at our facilities.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does technical service take?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
        • Initial response time<\/strong>: From the moment the incident is processed, the process takes between\u00a02 and 5 hours<\/strong>\u00a0to assess the problem and organize the intervention.<\/li>
        • Technician arrival time<\/strong>: Normally, a specialized technician will arrive at your facilities within\u00a024 to 48 hours<\/strong>, although it does not usually exceed the\u00a072 hours<\/strong>.<\/li>
        • Machine collection and repair<\/strong>: If the machine needs to be picked up, the pick-up process usually takes up to\u00a072 hours<\/strong>. As for the total repair time, this varies between\u00a07 to 10 days<\/strong>, depending on the complexity of the repair. If possible, a\u00a0replacement machine<\/strong>\u00a0so that your company can continue operating without interruptions.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I receive a replacement machine while mine is being repaired?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

          Yes, to the extent possible,\u00a0ARC Distribution<\/strong>\u00a0offers the option of receiving a\u00a0replacement machine<\/strong>\u00a0while yours is being repaired. This ensures that there are no interruptions to your production or service. We usually collect the damaged machine and deliver a replacement machine simultaneously.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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          Request more information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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          In\u00a0ARC distribution<\/b>\u00a0We advise you<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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