GENERAL CONDITIONS OF PURCHASE

1.            Object

1.1 These general purchasing conditions (hereinafter, the “Conditions”), are applicable to packaging, packing and similar products (the “Products” or the “Product”) offered by DISTRIBUCION ARC through its website info@distribucionarc, with (the “Website”).

1.2 The Website is owned by ARC DISTRIBUTION, a Spanish company, with registered office at C/ Castell n1, Alaquas, 46017 (Valencia), provided with B55480172 .

1.3          ARC DISTRIBUTION (“ARC DISTRIBUTION”) provides information about the Products and offers the possibility of purchasing them through the Website. People who intend to purchase the Products must complete the respective registration form prior to the purchase process and follow the instructions provided. ARC DISTRIBUTION will indicate to you through the Website.

1.4 These Conditions, together with the Legal Notice contained on the Website, are the only conditions applicable to the use of the Website and the purchase of the Products through it and replace any other conditions. Consequently, the Client (the “Customer”) who accesses the Website, registers or makes a purchase of Products through the Website agrees to be bound by these Conditions and the Legal Notice as they are drafted at the time of accessing the Website.

1.5 Every Client who accesses and registers on the Website must be at least eighteen (18) years old or, otherwise, have the authorization of their parents or legal guardians.

1.6 The contract is formalized in Spanish and is regulated by Spanish legislation, specifically by Royal Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws ("LDCyU”) and by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (“LSSI”).

2.            Product Information

2.1 Photographs, graphic or iconographic representations and videos relating to the Products of ARC DISTRIBUTION, as well as trade names, brands or distinctive signs of any kind contained on the Website, are intended to provide the most descriptive information about the Product. ARC DISTRIBUTION will take all reasonable care to ensure that the descriptions of the Products appearing on the Website are correct. However, the Customer must bear in mind that they are for guidance purposes only and, consequently, are not exhaustive, and therefore there is no guarantee that the descriptions and images of the Products are accurate, complete, reliable, up-to-date or error-free.

2.2         ARC DISTRIBUTION reserves the right to decide, at any time, the Products offered through the Website. In this way, ARC DISTRIBUTION may, at any time, remove or add Products, it being understood, unless otherwise provided, that the new Products will be governed by the provisions of the Conditions that are in force at that time.

2.3 In the event that, due to circumstances of force majeure, a Product is not available after the purchase has been made, ARC DISTRIBUTION will inform the Customer by email of the total or partial cancellation of the order, and in turn, the Customer will have the right to have the amount paid for the Product refunded. The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the Customer in accordance with the provisions of these Conditions.

3.            Placing Orders

To place an order, the customer must follow a series of simple instructions that appear on the Website.

3.1. The customer must select the products they wish to purchase, either in a pack or individually, depending on the product they desire. Once they have finished selecting the product, they must click the "Add to Cart" button.

3.2. Once the product has been selected, the customer has the option to select the compatible items offered by each product. Once the customer has finished selecting the product, they must click the "Add to Cart" button.

3.3 These products will be automatically added to the customer's shopping cart, located in the upper right corner, and the price of the products added will be indicated. The customer can view all the items in their shopping cart at any time.

3.4. The process of adding other products to the cart will be carried out in the same way.

3.5 Once the purchase is complete, the customer must click on their cart (located in the upper right corner), the purchase summary will be displayed and they must press the "Complete purchase" button.

3.6 The customer must register to place an order. If you are a new user, you must complete the required login fields. If you are already a registered user, you must click on the "Registered Customer" tab and enter your email address and password.

3.7 Once registered, the customer must choose between warehouse pickup or shipping. There are two types of shipping: STANDARD SHIPPING (3-6 business days) or EXPRESS SHIPPING (24-48 business days), which incur an additional charge. If you choose warehouse pickup, you must choose our warehouse address.

3.8 Next, the customer must choose a payment method. If the customer has a promotional code, they must enter it at that time to apply the corresponding discount before proceeding to pay for the order. For order shipments, payment by credit card, PayPal, or bank transfer is accepted. If the customer chooses warehouse pickup, the payment methods described above plus cash payment upon pickup are available.

3.9. The customer will see a detailed summary of their purchase: the products and quantities ordered, the total amount (including taxes and shipping costs), the shipping address or our warehouse address (for orders with warehouse pickup), the payment method, the shipping method, and a field where the customer can provide notes regarding the order. All of this information can be modified using the "Edit" button (located next to the various sections of the order details). If payment is made by bank transfer, the customer will see the bank account number where the payment must be made below the order details.

3.10. Finally, the customer must click the Confirm Purchase button, located below the order details. They will receive an email confirming their order.

3.11 By placing an order, the Customer acknowledges and declares that they have read all instructions provided during the checkout process and fully accepts these Terms and Conditions. The Customer places an order for Products through the Website by clicking the "Place Order" button at the end of the purchasing process.

3.12 Once the order has been sent, a page will appear with the phrase “Thank you for your purchase” and within 24 hours of receiving the acceptance by  ARC DISTRIBUTION, the Client will receive at the email address that he/she has provided to ARC DISTRIBUTION, an acknowledgement of receipt confirming receipt of your acceptance together with a summary of the conditions, information on the characteristics of the Products purchased, the price, the method of payment and information on shipping costs.

3.13 If confirmation of an order does not arrive within 24 hours of its formalization, the day following the formalization of the order being a business day, the Customer may contact ARC DISTRIBUTION For assistance, please email [email protected] or call 641.229.369. Customers may also contact ARC DISTRIBUTION when you have any questions regarding an order. For faster service, Users are advised to have their order number available.

4.            Shipping and Delivery

4.1 Orders are processed, fulfilled, and delivered on business days during business hours, from 9:00 a.m. to 6:00 p.m. Orders placed on Fridays outside of business hours, or on weekends and holidays, will be processed on the following business day.

4.2 Shipping costs are the responsibility of the Customer and are reflected in the invoice.

4.3 The maximum delivery period for the Products is 30 calendar days from the date of the contract.

Shipments to Spain (mainland) take approximately 2 to 6 business days once payment has been confirmed by the Customer. For international shipments, the delivery time may be between 3 to 7 business days, depending on the destination, the service selected and the transport company indicated. Once the package is delivered to the courier service, the Customer will receive an email notification with the shipment tracking number.

ARC DISTRIBUTION is not responsible for delays in the delivery of orders, or the impossibility of carrying them out, when the cause is due to an event of force majeure, and therefore, beyond the control of ARC DISTRIBUTION. Among other causes, we understand that there is force majeure in the following cases, not exhaustive: accidents, strikes, riots, threats or terrorist attacks, fire or explosion, meteorological causes or natural disasters such as storms, floods, earthquakes, subsidence, epidemics, as well as any problem beyond the control of ARC DISTRIBUTION in the means of transport or telecommunication systems. To the extent possible, once the cause of impossibility or delay has ended, ARC DISTRIBUTION will make every effort to resume business activities and meet its obligations and shipments.

4.4 All purchases are subject to prior bank authorization. Only purchases with prior authorization will be processed. If the order cannot be processed, the Customer will receive an email.

4.5 For any questions regarding the delivery of your order, you can contact ARC DISTRIBUTION, over the phone [641.229.369] or email [email protected]

5.            Method of payment

Payment methods accepted by ARC DISTRIBUTION are as follows:

5.1 Card

The following forms of payment will be accepted:

– Visa

– MasterCard

– American Express

Products will be charged at the time of placing the order.

For Customer security, the Customer's name and billing address must match those on the credit card used to make the payment. We reserve the right to cancel any order that does not meet these criteria.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the Customer's payment card denies, or for any reason does not authorize, payment to us, whether prior to or subsequent to a payment, we will not be liable for any delay or non-delivery.

5.2 Paypal

Paypal linked to your debit card, credit card or bank account does not apply any costs except in the case of currency conversion.

5.3 Bank transfer

Once payment has been made, the Customer must send proof of payment indicating their order number to the email address [email protected] or to the number 641229369

Bank details:

Beneficiary: ARC DISTRIBUTION

Entity: ABANCA

IBAN: 

BIC/SWIFT: 

Your order will only be sent once the transfer has been received, or failing that, the supporting document.

5.4 Cash on collection

The Customer may choose the option of personally collecting the purchased Products, by going to the following address:

C/ CARRER CASTELL N1

46970 ALAQUAS (VALENCIA)

This payment method must be indicated at the time of placing the order and the exact amount of the purchase must be provided at the time of collection, as there is no cash register. In order to collect the Product, the Customer must have received a notification electronically along with a number confirming that the Product is ready to be collected.

6. Gshipping charges

6.1 Shipping costs are calculated based on the quantity of product purchased, the volume it occupies and the destination.

6.2 The Canary Islands, Ceuta, and Melilla are not part of the customs territory of the European Union, so shipments may be subject to taxes and/or customs duties. In most cases, these fees are collected upon delivery of the package, although the Customer may receive a notification by email requesting that they personally pay these fees in order to receive the package. The amount of these fees may vary depending on the weight/value of the package. In the case of shipments to the Canary Islands, ARC DISTRIBUTION includes in the cost of shipping the Single Administrative Document (“DUA”) for export, and upon delivery of the Product, the Client/recipient must pay the Import DUA and the Canary Islands General Indirect Tax (“IGIC”).

7. Order inquiries

7.1 Without prejudice to the provisions of point 4.5 of these Conditions, the Client who has created an account in [email protected] You can check the status of your orders by visiting the “My Orders” page in the “My Account” section.

7.2 When the Customer clicks on the "My Order Status" page, they will be prompted to log in with their email address and password. The Order Summary page will provide detailed information about their current and previous orders. Once the order has been shipped, the corresponding tracking number will be displayed, if available.

8. Cancellation of orders

8.1          ARC DISTRIBUTION may cancel orders for the following non-exhaustive reasons:

– Unable to process payment information.

– Impossibility of delivering to the address provided.

– Cancellation at the request of the Client.

– Items not available.

9 Other features of the purchase

9.1 Shipments are made by courier or groupage service.

9.2 Shipping costs always include Value Added Tax (VAT).

9.3 Shipping means the delivery of the Products to the address specified by the Customer during the order process.

9.4          ARC DISTRIBUTION delivers orders to the courier service within a maximum of 48 hours.

10.          Right of withdrawal

10.1 The Customer may exercise the right of withdrawal without giving any reason and return the Product to ARC DISTRIBUTION Within fourteen (14) days from the day on which you acquire physical possession of the Product.

10.2 To do so, the Client will be required to notify in writing to ARC DISTRIBUTION to the email address [email protected] indicating the necessary data to locate the order in question. As soon as ARC DISTRIBUTION receive the email with the order details, the Customer will be informed of the procedure to follow.

10.3 For additional information on the content and instructions for exercising the right of withdrawal, please contact our Customer Service.

10.4 The right of withdrawal will not apply to the delivery of the following Products:

• Made according to the Client's specifications or clearly personalized.
• That can deteriorate or expire quickly.

– Sealed items that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.

11.          Effects of withdrawal

11.1 The Customer must send the Product, in perfect condition, to the address provided. ARC DISTRIBUTION, no later than within fourteen (14) calendar days from the date on which you communicate your decision to withdraw to ARC DISTRIBUTION. In these cases, ARC DISTRIBUTION will reimburse the Customer for all costs of the original purchase except for the direct cost of returning the Products, which will be borne by the Customer. Furthermore, the Customer shall only be liable for any decrease in the value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or functioning.

11.2       ARC DISTRIBUTION will use the same means of payment that the Client used for the initial transaction.

ARC DISTRIBUTION may withhold the refund until it has received the Product(s) returned by the Customer or until the Customer provides proof of having returned the Product(s), whichever occurs first.

12. Warranty

12.1       ARC DISTRIBUTION is responsible for any lack of conformity that may appear in the Product during a period of two (2) years from delivery. Therefore, if the Product is defective, DISTRIBUCION ARC will be responsible for collecting it and exchanging it for another one in identical conditions, taking charge of the costs associated with this return and exchange (with the exception of those additional costs resulting from choosing an express delivery method, in which case the Customer must assume the extra cost).

12.2 In order to manage the incident, the Client must notify ARC DISTRIBUTION by email to the address [email protected] the reason for the incident, the order number, the delivery note, and photographs of the damaged or defective product so that the situation can be assessed. To exercise the warranty rights, you must have proof of purchase or the delivery note.

Once this information is received, ARC DISTRIBUTION will contact the Client to explain the procedure to follow.

12.3 The Client must inform ARC DISTRIBUTION of the lack of conformity of the Product within two (2) months from becoming aware of it.

12.4 In the event that it is not objectively possible to replace the Product with another of the same kind, ARC DISTRIBUTION will proceed to refund the price thereof.

12.5 Under no circumstances will the warranty provided for in point 12.1 cover negligent or violent use of the Product or damage resulting from manipulation or intervention of the Product.

It is equally important that any instructions for use or installation of the Products delivered are followed at all times, and in case of doubt, you should contact ARC DISTRIBUTION to receive advice on the use of the Product.

13. Taxes

Prices include Value Added Tax (VAT) in all cases, as well as any applicable taxes or fees.

14. Prices

The Products will be sold at the price indicated, the price valid at the time of confirmation of the order by the Customer being the one in effect.

15. Validity

ARC DISTRIBUTION reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

16. Resignation

16.1 The lack of requirement by ARC DISTRIBUTION strict compliance by the Client of any of the obligations assumed by the Client under a contract or these Conditions or the failure to exercise by ARC DISTRIBUTION of any rights or actions that may correspond to it by virtue of said contract or the Conditions, shall not constitute a waiver or limitation of said rights or actions nor shall it exonerate the Client from complying with such obligations.

16.2 No waiver by ARC DISTRIBUTION to a specific right or action will constitute a waiver of any other rights or actions arising from a contract or the Conditions.

17. Modification of the Conditions

ARC DISTRIBUTION reserves the right to review and modify these Conditions at any time. The Client will be subject to the Conditions in force at the time of use of the Website or placing each order, unless required by law or by decision of government agencies ARC DISTRIBUTION may have to make retroactive changes to these Conditions, in which case any changes will also affect any orders previously placed by the Customer.

18.          Complaints, comments and suggestions

18.1 A complaints form is made available to Customers and can be requested by sending an email to the address [email protected].

18.2 Likewise, the Client may communicate any questions, suggestions or comments to our Customer Service during business hours at the email address [email protected] or by phone +34 641229369

19. Data protection

19.1 For the purposes of the provisions of Organic Law 03/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPD), ARC DISTRIBUTION informs the Client that any personal data provided at any time and voluntarily to our company or our employees will be included in an automated personal data file created and maintained under the responsibility of ARC DISTRIBUTION and will be processed for the exclusive purpose of processing your order request, as well as any queries or suggestions made by the Customer.

19.2 The Client may exercise his or her right of access, rectification, cancellation and opposition at any time by sending his or her request to the email address [email protected]

19.3 To ensure that the information contained in our files is always up-to-date and error-free, we ask the Client to inform us as soon as possible of any modifications or corrections to their personal data.

19.4 We inform you that all necessary technical and organizational security measures have been adopted to guarantee the protection of your personal data and prevent its alteration, loss, processing and/or unauthorized access, taking into account the state of the art, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of the LOPD and its implementing regulations.

19.5 Except in the fields where expressly indicated otherwise, the provision of information required in the data request forms is mandatory for the correct management of orders, queries and suggestions submitted by you. Failure to complete the fields marked as mandatory, or providing incorrect data, will prevent us from processing your request. ARC DISTRIBUTION can properly manage them.

20. Applicable law and jurisdiction

20.1 These Conditions are governed by and construed in accordance with Spanish law.

20.2 The parties agree to submit the decision of the matter raised to the Courts and Tribunals of the city of Valencia (Spain) except in the case in which the Client is a consumer for the purposes of article 3 LDCyU, in which case the Courts and Tribunals of the Client's domicile or of ARC DISTRIBUTION, as chosen by the Client.