ARC Distribution Guarantee
Advanced Warranty Conditions for New Industrial Machinery at DistribucionARC.com
Committed to excellence and customer satisfaction, at DistribucionARC.com we offer detailed and transparent warranty conditions for our new industrial machinery, with added technical assistance and repair services:
Warranty Duration: Each equipment purchased at DistribucionARC.com has an ARC warranty. This varies depending on the product, it generally covers one year / 2 two years, it may vary depending on the machine. from the delivery date. Check specific documentation for exact details.
Warranty Coverage: We focus on manufacturing defects and defective components. In case of problems, we will proceed to replacement after verification by our specialized technical team.
Factory Technical Assistance: In case of breakdowns, we provide technical assistance directly at your factory, sending qualified operators to carry out the necessary repairs, thus guaranteeing a quick solution, approximate assistance time of 24 hours to 48 hours.
Technical Service for Major Repairs: For more complex situations, where repair is not feasible on site, we will collect the machinery and transfer it to our technical service for a thorough evaluation and repair.
Warranty Exclusions: The warranty does not cover damage due to negligence, incorrect use, force majeure, improper installation, use of inappropriate chemicals, improper placement, or normal wear and tear.
Buyer Obligations: Installation, maintenance and post-sales repairs are the responsibility of the buyer. If preventive maintenance is contracted, consult conditions.
Warranty Limitations: The warranty is limited to repairing or replacing defective parts, without offering compensation.
Provision of Replacement Materials: Additional materials required during the warranty will be shipped and invoiced to the buyer.
Guarantee Validation: After a replacement, the defective part must be sent to DistribucionARC.com for verification and warranty validation.
We urge you to read and understand these conditions before your purchase. For queries or assistance, our customer service team is always available. Your trust and satisfaction are our top priority.