Advanced Warranty Conditions for New Industrial Machinery at DistribucionARC.com

Committed to excellence and customer satisfaction, at DistribucionARC.com we offer detailed and transparent warranty conditions for our new industrial machinery, with added technical assistance and repair services:

1. Warranty Duration: Every equipment purchased at DistribucionARC.com has an ARC warranty. This varies depending on the product, generally covering one year / two years, which may vary depending on the machine. from the date of delivery. Check the specific documentation for exact details.

2. Warranty Coverage: We focus on manufacturing defects and defective components. In case of problems, we will proceed with replacement after verification by our specialized technical team.

3. Factory Technical Assistance: In the event of a breakdown, we provide technical assistance directly at your factory, sending qualified operators to carry out the necessary repairs, thus guaranteeing a rapid solution with an approximate assistance time of 24 to 48 hours.

4. Technical Service for Major Repairs: For more complex situations, where repair is not feasible on site, we will collect the machinery and transport it to our technical service for a thorough evaluation and repair.

5. Warranty Exclusions: The warranty does not cover damage due to negligence, misuse, force majeure, improper installation, use of inappropriate chemicals, improper placement, or normal wear and tear.

6. Buyer's Obligations: Installation, maintenance and post-sale repairs are the responsibility of the buyer. In case of contracting preventive maintenance, consult the conditions.

7. Warranty Limitations: The warranty is limited to repairing or replacing defective parts, without offering compensation.

8. Provision of Replacement Materials: Additional materials required during the warranty will be shipped and billed to the purchaser.

9. Warranty Validation: After a replacement, the defective part must be sent to DistribucionARC.com for verification and warranty validation.

We urge you to read and understand these terms before your purchase. For questions or assistance, our customer service team is always available. Your trust and satisfaction are our top priority.